Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means WA Return Recycle Renew Ltd ACN 629 983 615. We are a non-for-profit organisation created to establish and run the Containers for Change container deposit scheme (Scheme) in Western Australia, and we are appointed as Coordinator of the Scheme under the Waste Avoidance and Resource Recovery Act 2007 (WA) (WARR Act).

We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. We adhere to the Australian Privacy Principles contained in the Privacy Act.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual who is identified or reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your bank or credit card details.

What personal information do we collect?

The personal information we collect about you depends on how you engage with us.

Depending on how you use our services, we may collect the following types of personal information:

name;
email address;
telephone number and other contact details;
age or date of birth;
a copy or details of identification documents (for example, passport, driver’s licence, etc.);
bank account details;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information;
details of your previous transactions and dealings through our website and applications;
your preferences and settings for our websites and applications;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us through our website or applications, including information communicated to a chatbot on our website application, or through other websites or accounts from which you permit us to collect information;
or any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties (for example payment facilitators).

We do not typically collect or hold sensitive information about matter such as health, race, sexuality, religion or genetics. If collection of sensitive information is reasonably necessary for one or more of our functions or activities, we will only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect this information when you:

engage with one of our websites or applications;
register an account with us;
transact with us;
send us an enquiry or provide us with feedback;
enter a competition or complete a survey;
communicate with us through chats, a chatbot, email, or other form of communication;
share information with us from other social applications, services or websites; or
otherwise deal with us as part of the Scheme or in the course of our business.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services, or facilitate your participation in the Scheme.

In certain cases, we may collect personal information from publicly available sources, or from other third parties, such as suppliers, contractors and recruitment agencies.

In our capacity as Scheme Coordinator, we will collect personal information from other parties involved in operating the Scheme. We may, for example, collect personal information from refund point operators when you return beverage containers.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

to verify your identity;
to enable you to transact with us, and to fulfil any orders you place;
to enable you to access and use, and monitor your use of, our website and applications;
to operate, protect, improve and optimise our website and applications, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to facilitate your participation in the Scheme including allowing you to collect, deposit, and receive payment for containers as part of the Scheme;
to meet our statutory obligations under the WARR Act;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and the information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
to consider your employment application; and
other purposes explained at the time of collection or for which you have provided consent, or which are required or authorised by or under law or otherwise permitted under the Privacy Act.

Do we use your personal information for direct marketing?

By providing your address, email address and contact number to us, you consent to us contacting you for the purposes set out above. Accordingly, we and/or our carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. However, you may always opt-out of receiving marketing materials from us by using the opt-out facilities provided (eg. an unsubscribe link) or contacting us by calling 13 4CHANGE (13 42 42) or emailing [email protected].

Note that if you opt-out of direct marketing messages from us, we may still communicate with you from time to time for other purposes, including where we:

respond to any correspondence you send us;
need to communicate with you in respect of your participation in the Scheme;
provide you with invoices or updates in respect of any orders you have placed with us;
engage with our contractors and suppliers; or
are legally required to provide you with notice of certain matters.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

our employees;
third party suppliers and service providers for the operation of our websites and/or our business or in connection with providing our products and services to you (eg. shipping companies);
professional advisers, dealers and agents;
payment systems operators (including merchants receiving card payments, financial institutions processing electronic funds transfer transactions);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any marketing campaign or competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
any participant in the Scheme including the State of Western Australia;
specific third parties authorised by you to receive information held by us;
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law; and/or
other persons, as necessary to facilitate our dealings with you.

We may disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to our third party suppliers and service providers located in overseas countries including but not limited to the Philippines, India, Singapore, the United States, Canada, the United Kingdom and New Zealand.

We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that Australian Privacy Principle 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able to seek redress under, the Act.

Using our website and cookies

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. These include using encryption technologies and deploying anti-malware and anti-virus software. However, we cannot guarantee the security of your personal information.

While we endeavour to protect the personal information collected from users during the course of utilising our services, we cannot guarantee the security of the information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, by using a unique and strong password, limiting access to your computer and logging out after use. If you become aware of unauthorised access, please let us know as soon as practicable.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

If you ask to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. A record of the changes made to your personal information may be noted in your account of filing. You acknowledge that there may be circumstances where we are entitled to assume such accuracy and completeness (for example your delivery address) and we reserve the right to not correct personal information if unreasonable or impractical, where permitted under relevant laws.

Personal information about employees

We may collect personal information about our employees and prospective employees, as part of their application and during the course of their employment, either from them or in some cases from third parties such as recruitment agencies.

This may include information about the employee's health, their right to work in Australia, or other sensitive information. For some role, employees may need to obtain a security clearance or provide a criminal history search.

Under the Privacy Act, personal information about our current or former employees may be held, used or disclosed by us in any way that is directly connected to the employment relationship. We handle information about our employees in accordance with legal requirements and our applicable policies in force from time to time.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take, or you may contact the Office of the Australian Information Commissioner via oaic.gov.au.

Updates

We may amend this Privacy Policy from time to time without notice. You should check this page regularly to take note of any changes. This current version will be made available on websites, however if you would like a copy, please contact us.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Effective: 19 February 2024