Help

Different types of refund points offer different refund options, including cash, member number (choose between your bank account, PayPal or your chosen cause) or retail vouchers.

See what payment options are offered at your local refund point by visiting this page – just search your postcode and click on the nearby pins to find the payment options offered by your local refund point.

The time it takes for your refund to reach your bank account will depend on your location:

• Metro – up to 3 business days
• Regional – up to 7 business days
• Remote – up to 10 business days

The varying timeframes are because containers collected at bag drop refund points are transported to a central depot for counting and sorting. Your refund will be credited to your account after the bags are picked up from the bag drop refund points and counted.

Member number (previously known as scheme ID) are a great way to receive your refund. They’re a unique code which you can use at refund points so your refund is automatically sent to your chosen method - either your bank account, PayPal or a good cause. Using your member number means you can track your return history and progress on our app or by logging in here.

This is the only payment option at some refund points so make sure you check out the payment options offered by the refund point before leaving home.

You can sign up for a member number here and start cashing in!

You can check to see if the containers you dropped off are eligible for a 10 cent refund by searching the products’ barcodes here. If you believe all your containers were eligible and the payment is incorrect, please call us on 13 42 42 or email  [email protected].

Keep in mind that payments for containers returned via home collection, bag drops and pop-ups won’t be instant since the containers need to be picked up, transported and then counted before the refund can be processed.

If your refund is taking longer than expected (see timeframes here), please call 13 42 42 or email [email protected] so we can look into it.

Signing up is easy! You can register for a member number (previously known as scheme ID) here. You'll just need to let us know a bit about yourself and choose where you want your refund to go - whether that's your bank account, PayPal or a good cause. 

Use your member number when returning your containers and your refund will go straight to your nominated account, plus you can track the change you're making.