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Only certain drink containers are eligible for a refund. If you have checked that all the containers you returned were eligible, let us know by calling 13 42 42 so we can investigate this with the operator.

No. Container Collect does not currently provide bags with the service. Some drivers may leave bags if they have stock at their refund point, but they’re not required to replace them. 

If you decide to utilise other storage methods such as boxes, please note that these may be left on the premise on collection day or not returned after pick-up.

You can download the Containers for Change QLD app to make a Container Collect booking on the Apple Store and Google Play store.

You will need to label your bags with your member number and mobile number to ensure we can identify your collection to be refunded in your nominated payment method.

There are a few ways you can label your bags. We recommend writing your mobile and member number clearly on a piece of paper and using masking tape it securely to your bag. Feel free to use what you have available for labelling, taping or using a marker to write straight onto your bags.

Your logins will be the email and password you registered with for your Containers for Change account. Need to sign up? Go here to create an account.

The refund point operator servicing your area will arrange a driver to collect your bags.

There are two ways you can book a home collection for your 100+ empty containers:

1. Via the Containers for Change QLD app, or
2. Using the online booking form.

When making a booking, you’ll need to let us know your address, member number, how many bags you’re returning and the location of those bags for pick-up.

Please put your bags in the area you specified in your booking by 8am on collection day.

Enter your suburb in our online look-up or give us a buzz on 13 42 42 and we’ll let you know if Container Collect is available in your area.

When you make a booking, you’ll need to specify a location for your bags. You can edit this up to 24 hours before pick-up. We suggest you choose a spot hidden from public view and with clear and safe access for our drivers. In addition to this, please be mindful of securing pets away from the collection spot. 

For apartments, we would recommend checking with your body corporate for a suitable spot as operators will not be able to travel inside up stairs or elevators. 

Please ensure your designated pick-up area is accessible by the operator. If you don’t put your bags in the location you specified in your booking or our drivers are unable to access the spot or find a suitable parking, they might not be able to pick up your bags.

Container Collect is currently being rolled out across Queensland suburbs. We’re currently working with local operators to get home collection available in more areas.

Our home collection service is contact free, so we ask you to please leave your bags in a spot accessible to the driver.

You can edit or cancel your booking via the app or online booking platform up until 12pm (midday) on the day prior to your collection. Just make sure you’re logged into the account you booked under.

You’ll get an sms within three business days of pick-up to confirm that your bags have been collected.

Container Collect is for residential collection only. You can contact your local refund point operator/s to see if they offer infrastructure and collection to businesses.

Please check that the location of your bags was listed correctly in your booking. If this was correct, it may be the case that this location was unsafe or inaccessible to the driver. Please reschedule for next week, changing the location of your bags if possible.

Sorting isn’t required; the refund point will do this when counting your containers. You just need to make sure all containers are eligible by using the barcode scanner in the app and that their lids have been removed.

Customers will receive confirmation of pick-up within 72 hours. If you did not receive SMS confirmation but your bags are gone, please call 13 42 42 and our team can double check with the Container Collect driver.

Containers for Change cannot take responsibility for the security of containers left for collection.

You need a minimum of 100 eligible containers to make a Container Collect booking.

Your containers will be counted and processed within three days of pick-up. How long it takes for the money to reach your account will depend on what bank you are with.

We recommend using any sturdy bag that is secure enough to hold your containers while carrying and transporting them as this is to ensure they don’t break during the collection process. It’s important to be mindful of the types of containers you are returning and to be conscious of the weight particularly if you have glass containers. 

Please keep in mind that any bag you use won’t be returned to you and any bags that cannot be safely and securely transported may be left. 

If you opt into using other storage methods such as boxes, please note that the operator may leave the boxes in the pick-up area once collected.